Shipping & Returns Policy

Free shipping on all orders above Rs. 4,000.
Orders below Rs. 4,000 will have a flat shipping fee of Rs. 200.
We currently offer Cash on Delivery (COD) only.
Orders placed before 2pm will be processed and dispatched the same day. You will receive a CALL OR SMS for order confirmation before dispatch.
Standard delivery time across Pakistan is 3 – 5 working days.
All items are delivered in a single box. If you require an additional box, do let us know on Instagram or WhatsApp, a Rs. 200 charge will apply.

Cancellations are accepted only before dispatch.
You can request cancellation via Email, Instagram or Text/Call.
If you cancel after dispatch, it will result in a permanent ban from shopping with us.
If you fail to receive the order once, you'll have to pay 50% of the order price before dispatch of the next order
We make two delivery attempts. Failure to receive the order will also result in a complete ban from future purchases.

We do not offer refunds.
Color and texture variations may occur due to screen settings and lighting used during photoshoots; exchanges will not be accepted for this reason.
All product sizes are mentioned on the website. Measurement variations due to human error can be exchanged.
Sale items are not eligible for exchange or refund.
If an item arrives damaged during shipping, we will gladly offer an exchange.
- You must contact us within 24 hours of delivery with clear photographic evidence.
- Complaints made after 24 hours will not be entertained.
If the error is on our end, we will cover the pickup and redelivery charges for the replacement.
If the customer wishes to exchange by choice, shipping cost for returning the item and resending the new one will be approximately Rs. 400, paid by the customer.
Items are eligible for exchange only if unused, with all tags intact and original packaging in perfect condition.
Complaints and exchange requests will begin after we receive the returned item.
Complaint processing can take 2 – 3 weeks.

All types of artificial or fashion jewellery can tarnish over time due to exposure to moisture, oils, acids, and air.
This is a natural reaction of metals and does not qualify for refund or exchange.
To help your jewellery last longer, please refer to our Jewellery Care Guide.
Always check the material before purchasing.
- Stainless steel is the most reliable and long-lasting.
- 925 sterling silver is also a durable, premium option.

For any questions or product consultations, please contact us before placing your order.
Our team is always available to guide you and ensure you choose the right jewellery.